Refund Policy

At Baltrix, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 5–10 business days.

Non-Refundable Items

• Gift cards
• Downloadable software or digital products
• Items marked as final sale

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order.

How to Initiate a Return

To start a return or exchange, please contact our support team at support@Baltrix.store with your order number and reason for return. We will provide you with further instructions.

Shipping Costs

You will be responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Contact Us

If you have any questions about our refund policy, please contact us at support@Baltrix.store.